Return Policy
How long is the time limit of return after purchase? Is there a charge?
If you are not satisfied with the goods received, you can apply for return within 30 days after receiving the goods. The return freight shall be borne by itself
How to apply for return?
If your item has an issue,Please follow our return process carefully
1. Describe the problem with your item in detail: What
happened? When? How? Please also state your full order number and
product code .
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
- If there is a item missing, we will resend the missing item/accessory for free.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available).
How to get a refund?
Online payment: we will return the payment to your original payment account.
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